Who Can Help Me?

Customer Support and FAQs: http://help.k12.com  or 866.512.2273

Issue:

Who to Contact:

Address Change or any other student information changes

​Student Information
Changes Form [PDF]

Attendance Submitted Incorrectly

Homeroom Teacher

Class Connect (Blackboard) Technical Issue

Customer Support: 

http://help.k12.com

866.512.2273

Course Change/Addition

Homeroom Teacher 

Course Content—Comments and Minor Errors

OLS Feedback
in your Online School 

Course Content—Questions

Homeroom Teacher 

Course Materials—Return Labels, Missing, Damaged

Customer Support: 
http://webform.k12.com

Course Materials—Shipment Status 

My Info in your Online School
http://help.k12.com/support-topics/materials/
receivingmaterials/
track-shipping-status
-materials-computerequipment 

Curriculum and Lessons 

Homeroom Teacher

Grades and School Grading Dates 

​Homeroom Teacher

Internet Connectivity

​Internet Service Provider 

Online School—Account Setup and Login 

Customer Support:
https://www.help.k12.com
/s/article
/ka90B000000k9oJQAQ/
Setting-Up-Your-Accounts

Online School—Missing/Incorrect Course 

Homeroom Teacher

Online School—Navigation (How to) 

​http://help.k12.com
/support/video-resources

Online School—Error Messages/PDF Links

Customer Support: 
http://help.k12.com  866.512.2273 

Proof of Enrollment, Jury Duty Letters , Address Verification Letters, Entertainment Forms, Work Permits, Social Security Forms and Certificate of Enrollment Forms (COE) 

Click here to obtain
forms and more information.

Chakeeta Scott, Registrar
404.334.4790, ext. 159

​School Computer/Equipment Concerns

Customer Support: 

http://help.k12.com

866.512.2273 ​​

School Email 

https://www.help.k12.com
/s/article/School-Email

School Event

Click here for
the event calendar
.

School Policies and Procedures

​Refer to GCA District
Handbook; then ask your teacher.

School Computer Concerns

Customer Support: 

http://help.k12.com

866.512.2273

Suggestions and Comments Regarding Curriculum/OLS

​OLS Feedback
in your Online School

Suggestions and Comments Regarding GCA Policies 

Staci Kimmons, Academic Administration 404.334.4790 ext. 131

Transcript Request and Records Requests 

Click here to obtain forms
To check the status of request, please call 404.334.4790:

  • Grades K–3, ext. 710
  • Grades 4–6, ext. 151
  • Grades 7–8, ext. 138 
  • High School: 

    • Last Name A–K 404.334.4790, ext. 106 
    • Last Name L–Z 404.334.4790, ext. 135

​USA Test Prep

​Homeroom Teacher 

Withdrawal—How to Withdraw Your Student 

​Homeroom Teacher

WHO CAN HELP ME? [PDF]