Complainants are expected to address complaints or grievances beginning at the school level with the teacher first and then the administration. Next, central office personnel should be contacted should parents feel the issues have not been resolved. Conference forms/notes/minutes are kept on file as documentation of the issues.
Complaint procedures under the Elementary and Secondary Education Act of 1965 (ESEA) and reauthorized by the Every Student Succeeds Act (ESSA) in 2015 are available from the School Operations Manager. The complaint procedures describe grounds for complaints, the federal programs for which complaints can be filed, filing and investigation of a complaint, as well as rights to appeal. The address to which complaints should be filed is included in the procedure. Information regarding complaint procedures is distributed annually to school administrators to share with their staff.